From Idea to Interface – Building Ohana's SaaS Platform for Restaurant Management
How we built a complete restaurant operating system from ground zero, enabling digital independence with multi-tenancy, intelligent routing, and comprehensive management tools.
Client Overview
Ohana is a US-based startup on a mission to help restaurants take control of their operations, online ordering, and customer relationships—without relying on third-party platforms.
The vision: a fully branded, customizable tech stack that gives restaurants digital independence from day one.
The Challenge
Ohana approached us at ground zero—no tech stack, no code, just a clear mission. They needed a complete restaurant operating system that could handle complex requirements.
Key Requirements:
- Handle online ordering (pickup & delivery)
- Allow end-users to apply coupons & discounts
- Give restaurants full control via customizable customer & admin panel
- Scale across multiple branches with revenue analytics and CRM features
- Multi-tenancy support for independent restaurant operations
- Intelligent re-routing for location-based order management
Our Approach
Collaborative Definition
Collaborated with Ohana to define core features and user flows from scratch.
Modular Design
Designed modular wireframes for customer and admin interfaces.
Agile Development
Built a functional MVP using agile sprints with weekly iterations.
Multi-Tenancy Architecture
Architected multi-tenancy support to allow independent restaurant branches to operate under one scalable platform.
Intelligent Routing
Implemented intelligent re-routing to automatically direct orders to the nearest eligible branch based on service area and availability.
Customizable Dashboard
Introduced a fully customizable admin dashboard to give restaurant owners control over layout, modules, and performance insights.
Scalability Focus
Focused on scalability: multi-branch logic, customizable menus, CRM modules.
Production Ready
Delivered a production-ready system ready for onboarding and investor demos.
Tech Stack Highlights
Frontend & UI
- • React.js, Next.js, TypeScript
- • Tailwind CSS with component library
- • Mobile-responsive design
- • Real-time UI updates
Backend & Infrastructure
- • NestJS (Node.js), RESTful APIs
- • Microservices architecture
- • MongoDB with Redis caching
- • AWS (S3, EC2, CloudFront)
Authentication & Security
- • Mobile/email OTP system
- • Username/password for admins
- • Role-based access control
- • Secure API endpoints
Integrations & DevOps
- • Stripe payment processing
- • Uber delivery integration
- • GitHub Actions CI/CD
- • Blue-green deployments
Solutions Delivered
Customer Dashboard
The Customer Panel is a web-based interface where people can browse the menu, place orders for pickup or delivery, apply discounts, and track their order—all with a frictionless user experience.
Key Features:
- • Pickup and delivery options with real-time tracking
- • Coupon and discount system
- • Mobile-optimized UI
- • Secure checkout integration
- • Order history and profile management
Results:
- • Product-market readiness demonstration
- • Enhanced brand ownership for restaurants
- • Reduced dependency on third-party platforms
Ordering Form
Built for speed, clarity, and customization. It guides customers through a seamless flow — from browsing menu items to placing an order — with smart defaults, dynamic pricing, and real-time availability.
Key Features:
- • Order notes & preferences
- • Responsive UX design
- • Dynamic item display
- • Smart cart system
Results:
- • Streamlined ordering process
- • Improved order accuracy
- • Enhanced user experience
- • Stronger customer retention
Admin Panel
The operational brain of Ohana's system—built for restaurant owners and managers to control every aspect of their business from a single interface. Designed for multi-branch scalability, customization, and real-time control.
Key Features:
- • Multi-branch management
- • Real-time order monitoring
- • Revenue analytics dashboards
- • CRM tools for engagement
- • Customizable menus and pricing
Results:
- • Streamlined multi-branch operations
- • Zero tech dependency onboarding
- • Centralized business control
Website Configuration
No-code customization panel allowing admins to modify UI elements, colors, menus, and content sections in real-time.
- • Real-time updates
- • Feature toggles
- • Multi-branch branding
- • Mobile-optimized layouts
Order Management
Centralized command center for all orders with real-time status tracking and workflow management from placement to delivery.
- • Real-time order tracking
- • Drag-and-drop interface
- • Status workflow management
- • Kitchen coordination
Catering Management
Dedicated landing space for large and custom food orders with curated menus and inquiry forms for corporate clients.
- • Customizable catering menus
- • Built-in inquiry forms
- • Lead management system
- • High-volume order handling
Mobile Responsiveness
Fully mobile-responsive platform ensuring seamless access across devices for both customers and restaurant staff.
- • Intuitive mobile experience
- • Touch-friendly interfaces
- • Optimized loading speeds
- • Consistent cross-device UX
Key Integrations
Stripe Integration
As a new restaurant-tech startup based in the U.S., Ohana needed more than just a payment gateway— we needed a reliable, developer-friendly, and startup-ready financial infrastructure that could grow with us.
Implementation:
- • Stripe Checkout and Payment Intents APIs
- • Real-time payment processing
- • Automatic receipt generation
- • Apple Pay & Google Pay support
- • Built-in PCI compliance
Benefits:
- • Fast, secure launch
- • Fraud protection included
- • Multi-location billing support
- • Professional admin dashboard
- • Transaction history & reconciliation
Uber Integration
Fast and reliable delivery integration giving restaurants the ability to dispatch, track, and complete deliveries in real-time without building their own logistics infrastructure.
How It Works:
- • Automatic delivery availability check
- • Real-time API requests to Uber
- • Nearest driver assignment
- • Live tracking for all parties
- • Dynamic delivery charge calculation
Business Impact:
- • No fleet investment required
- • Increased order volume
- • Real-time delivery visibility
- • Reduced support queries
Platform Features
Multi-Tenancy Architecture
Designed from day one to support multi-brand and multi-location operations under a single SaaS roof. Each restaurant operates independently with isolated data and custom branding.
- • Independent dashboards per location
- • Custom roles & permissions
- • Scalable branch onboarding
- • White-labeling capabilities
Intelligent Re-Routing Engine
Smart system that automatically assigns incoming orders to the nearest or most relevant restaurant branch based on real-time logic like location, availability, and order volume.
- • Automatic branch assignment
- • Reduced delivery times
- • Load balancing between kitchens
- • Better SLA compliance
SEO & Sitemap Management
Automated sitemap generation and branch-specific URL structures built into the platform's DNA. Each branch gets optimized metadata and location tags.
- • Dynamic sitemap.xml generation
- • SEO-friendly URLs
- • Auto-refresh on content changes
- • Local SEO optimization
Performance & Scalability
Built with modern architecture patterns to ensure high performance, reliability, and seamless scaling as the business grows.
- • Microservices architecture
- • Redis caching layer
- • CDN optimization
- • Blue-green deployments
Conclusion
Our work with Ohana wasn't just about building software—it was about transforming operations and enabling scale. From a fully customizable customer dashboard to AI-enhanced order workflows and deep analytics, every feature was built to drive long-term growth and adaptability.
We helped Ohana move from fragmented systems to a single, cohesive digital ecosystem—one that could support rapid order volumes, personalized customer experiences, and centralized admin control. By bridging tech with real-world restaurant operations, we enabled faster decision-making, higher efficiency, and significantly better customer retention.
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