Case Studies / Ohana SaaS Platform

From Idea to Interface – Building Ohana's SaaS Platform for Restaurant Management

How we built a complete restaurant operating system from ground zero, enabling digital independence with multi-tenancy, intelligent routing, and comprehensive management tools.

Client Overview

Ohana is a US-based startup on a mission to help restaurants take control of their operations, online ordering, and customer relationships—without relying on third-party platforms.

The vision: a fully branded, customizable tech stack that gives restaurants digital independence from day one.

The Challenge

Ohana approached us at ground zero—no tech stack, no code, just a clear mission. They needed a complete restaurant operating system that could handle complex requirements.

Key Requirements:

  • Handle online ordering (pickup & delivery)
  • Allow end-users to apply coupons & discounts
  • Give restaurants full control via customizable customer & admin panel
  • Scale across multiple branches with revenue analytics and CRM features
  • Multi-tenancy support for independent restaurant operations
  • Intelligent re-routing for location-based order management

Our Approach

01

Collaborative Definition

Collaborated with Ohana to define core features and user flows from scratch.

02

Modular Design

Designed modular wireframes for customer and admin interfaces.

03

Agile Development

Built a functional MVP using agile sprints with weekly iterations.

04

Multi-Tenancy Architecture

Architected multi-tenancy support to allow independent restaurant branches to operate under one scalable platform.

05

Intelligent Routing

Implemented intelligent re-routing to automatically direct orders to the nearest eligible branch based on service area and availability.

06

Customizable Dashboard

Introduced a fully customizable admin dashboard to give restaurant owners control over layout, modules, and performance insights.

07

Scalability Focus

Focused on scalability: multi-branch logic, customizable menus, CRM modules.

08

Production Ready

Delivered a production-ready system ready for onboarding and investor demos.

Tech Stack Highlights

Frontend & UI

  • • React.js, Next.js, TypeScript
  • • Tailwind CSS with component library
  • • Mobile-responsive design
  • • Real-time UI updates

Backend & Infrastructure

  • • NestJS (Node.js), RESTful APIs
  • • Microservices architecture
  • • MongoDB with Redis caching
  • • AWS (S3, EC2, CloudFront)

Authentication & Security

  • • Mobile/email OTP system
  • • Username/password for admins
  • • Role-based access control
  • • Secure API endpoints

Integrations & DevOps

  • • Stripe payment processing
  • • Uber delivery integration
  • • GitHub Actions CI/CD
  • • Blue-green deployments

Solutions Delivered

Customer Dashboard

The Customer Panel is a web-based interface where people can browse the menu, place orders for pickup or delivery, apply discounts, and track their order—all with a frictionless user experience.

Key Features:

  • • Pickup and delivery options with real-time tracking
  • • Coupon and discount system
  • • Mobile-optimized UI
  • • Secure checkout integration
  • • Order history and profile management

Results:

  • • Product-market readiness demonstration
  • • Enhanced brand ownership for restaurants
  • • Reduced dependency on third-party platforms

Ordering Form

Built for speed, clarity, and customization. It guides customers through a seamless flow — from browsing menu items to placing an order — with smart defaults, dynamic pricing, and real-time availability.

Key Features:

  • • Order notes & preferences
  • • Responsive UX design
  • • Dynamic item display
  • • Smart cart system

Results:

  • • Streamlined ordering process
  • • Improved order accuracy
  • • Enhanced user experience
  • • Stronger customer retention

Admin Panel

The operational brain of Ohana's system—built for restaurant owners and managers to control every aspect of their business from a single interface. Designed for multi-branch scalability, customization, and real-time control.

Key Features:

  • • Multi-branch management
  • • Real-time order monitoring
  • • Revenue analytics dashboards
  • • CRM tools for engagement
  • • Customizable menus and pricing

Results:

  • • Streamlined multi-branch operations
  • • Zero tech dependency onboarding
  • • Centralized business control

Website Configuration

No-code customization panel allowing admins to modify UI elements, colors, menus, and content sections in real-time.

  • • Real-time updates
  • • Feature toggles
  • • Multi-branch branding
  • • Mobile-optimized layouts

Order Management

Centralized command center for all orders with real-time status tracking and workflow management from placement to delivery.

  • • Real-time order tracking
  • • Drag-and-drop interface
  • • Status workflow management
  • • Kitchen coordination

Catering Management

Dedicated landing space for large and custom food orders with curated menus and inquiry forms for corporate clients.

  • • Customizable catering menus
  • • Built-in inquiry forms
  • • Lead management system
  • • High-volume order handling

Mobile Responsiveness

Fully mobile-responsive platform ensuring seamless access across devices for both customers and restaurant staff.

  • • Intuitive mobile experience
  • • Touch-friendly interfaces
  • • Optimized loading speeds
  • • Consistent cross-device UX

Key Integrations

Stripe Integration

As a new restaurant-tech startup based in the U.S., Ohana needed more than just a payment gateway— we needed a reliable, developer-friendly, and startup-ready financial infrastructure that could grow with us.

Implementation:

  • • Stripe Checkout and Payment Intents APIs
  • • Real-time payment processing
  • • Automatic receipt generation
  • • Apple Pay & Google Pay support
  • • Built-in PCI compliance

Benefits:

  • • Fast, secure launch
  • • Fraud protection included
  • • Multi-location billing support
  • • Professional admin dashboard
  • • Transaction history & reconciliation

Uber Integration

Fast and reliable delivery integration giving restaurants the ability to dispatch, track, and complete deliveries in real-time without building their own logistics infrastructure.

How It Works:

  • • Automatic delivery availability check
  • • Real-time API requests to Uber
  • • Nearest driver assignment
  • • Live tracking for all parties
  • • Dynamic delivery charge calculation

Business Impact:

  • • No fleet investment required
  • • Increased order volume
  • • Real-time delivery visibility
  • • Reduced support queries

Platform Features

Multi-Tenancy Architecture

Designed from day one to support multi-brand and multi-location operations under a single SaaS roof. Each restaurant operates independently with isolated data and custom branding.

  • • Independent dashboards per location
  • • Custom roles & permissions
  • • Scalable branch onboarding
  • • White-labeling capabilities

Intelligent Re-Routing Engine

Smart system that automatically assigns incoming orders to the nearest or most relevant restaurant branch based on real-time logic like location, availability, and order volume.

  • • Automatic branch assignment
  • • Reduced delivery times
  • • Load balancing between kitchens
  • • Better SLA compliance

SEO & Sitemap Management

Automated sitemap generation and branch-specific URL structures built into the platform's DNA. Each branch gets optimized metadata and location tags.

  • • Dynamic sitemap.xml generation
  • • SEO-friendly URLs
  • • Auto-refresh on content changes
  • • Local SEO optimization

Performance & Scalability

Built with modern architecture patterns to ensure high performance, reliability, and seamless scaling as the business grows.

  • • Microservices architecture
  • • Redis caching layer
  • • CDN optimization
  • • Blue-green deployments

Conclusion

Our work with Ohana wasn't just about building software—it was about transforming operations and enabling scale. From a fully customizable customer dashboard to AI-enhanced order workflows and deep analytics, every feature was built to drive long-term growth and adaptability.

We helped Ohana move from fragmented systems to a single, cohesive digital ecosystem—one that could support rapid order volumes, personalized customer experiences, and centralized admin control. By bridging tech with real-world restaurant operations, we enabled faster decision-making, higher efficiency, and significantly better customer retention.

100%
Digital Independence
Multi-Tenant
Architecture Ready
Real-Time
Order Processing
Scalable
SaaS Platform

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